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When The Unexpected Happens, How Do You Respond?

Frustrated child with computerLast Tuesday, I had a situation that is probably most entrepreneur’s nightmare. Well, it could be anyone’s nightmare. The hard drive on my laptop, where I do all my work decided to stop working. I turned it on and nothing happened. It wouldn’t recognize the hard drive and was making a really funny noise.

Was I frustrated? Yes. Am I still frustrated? Well, yes, but less so today than a day ago. Was I upset? Only slightly (no, I’m not saying that sarcastically).

I say only slightly for two reasons: (1) most of my work files are backed up and (2) Nate, my husband, is quite handy with computers, so I figured he might be able to get it working or get the data off of it when he got home from work.

Well, the next day I posted this to my personal Facebook wall:

Bad news: the hard drive on my laptop crashed and does not seem to want to work again.
Good news: 95% of my work files were backed up (yay for dropbox)
Bad news: the 5% that weren’t backed up I use on a regular basis
Good news: with a bit of time I can create them again
Good news: I bought a new hard drive last night (didn’t need to buy a whole new laptop) and Nate stayed up late last night getting it all set up for me for today
Good news: Nate said to me last night “You know, you’re handling this really well, I don’t think you would have handled it this well two years ago.”

Nate was very correct with his statement about how I would have handled this situation two years ago. I probably would have reacted like it was the end of my world! Instead I stepped back and asked myself a couple of important questions: “What experience do I want to have with this situation?” and “What’s the next step here that will move me closer to my goals?”

Ok, honestly, I’m not sure I would have had thought to ask myself those questions even a year ago. And I kinda surprised myself (and Nate) with how I actually responded.

Did I mention that my files and notes for the teleclass last week were part of the 5% that I didn’t back up? I have some printed notes from a 30-minute presentation I did a couple a weeks ago, but all my original notes for the 60-minute teleclass are gone. I did seriously think about canceling it. However, one of my goals for June is to host a teleclass and it was just more convenient to do it last week as opposed to this week. So, why put it off?

Another important reason for the lack of freak out: I know what my goals and priorities are. It made it easy to look at what I wanted to accomplish this week and know what could be moved to next week.

Plus, what would I have gained by freaking out? Nothing but stress, and really, who needs that?

So, I have two (maybe three) questions for you:

  1. Have you recently backed up your business and important personal files?
  2. If something unexpected popped up that took several hours out of your week, how would you respond? How would you like to respond?

Two Questions to Ask Before Making Any Plans

The other weekend I was at an event and overheard two women talking about the great speakers and information that was being shared.

Woman 1: “I’m just now starting my business and there’s so much great information here!  I’m overwhelmed! I don’t know what to do first.”

Woman 2: “Really? Well, I guess I know what I’m looking for because I’ve been in business a bit. It’s great information, but I know what will work for me and what won’t.”

Ever feel like Woman 1? I know I have! In an effort to get all the bang that I can for my buck, I’m furiously taking notes and trying to figure out how to apply everything I hear to my own business. By the end of the day, I have so much written down that the only stuff that actually gets done later in my business (or life) is what sticks in my head. It’s just too overwhelming and time consuming to go back through all those notes!

I wrote a little bit about this topic in the post How to Avoid New Idea Overwhelm. However, that conversation I overheard reminded me that I missed a step. There’s more to it than having a plan for how you’ll capture new ideas.

You need to know what new ideas to capture. To do that you have to answer two questions:

  • Where Am I?
  • Where Am I Going?

Kinda sounds like you’re planning a road trip, right? Well, in a way you are – you’re planning the path your business will take.

Using the road trip example, you have to know the answers to both questions. Why? Well, think about trying to plan a trip without having some idea of about where you are or where you’re going. If you’re going from Chicago to Orlando it cuts down on the travel options, right? You know you’re headed in a south easterly direction and will probably be flying or driving. If you decide to fly, you know that a flight to California wouldn’t be helpful. And worrying about where the baggage claim is at the Orlando airport isn’t useful when you’re trying to find your airline counter in Chicago to check a bag.

It works very similarly for your business. If you know that you’re just starting your business, programs that teach you how to host large events might not be for you. Perhaps it will be useful information later, but someone will be out there teaching that when you’re ready for it. No need to worry about taking in all that information right now.

A friend and I used this method constantly at the conference. There were generally two speaker options. We’d look at both and decide which one made the most sense to us based on these two questions. There was at least one speaker that I would have loved to hear, but I knew that it wasn’t for me right now.

So, where are you and where are you going? Knowing both will help you set your goals, know your next steps and decide when the information, opportunity or program is right for your business (or life).

I’d love to know where you’ve applied this in your business (or life).

How Do You Make Sure You Have The Balance You Want of Business and Personal / Family Time?

This is the last of four articles that share what I learned from my informal poll on tasks, goals and balance (first article, second articlethird article). The exact form of the questions changed slightly as calls were made, but in general it was three questions and some follow up questions after each. This article is about the last question.

Ahhh, the work – life balance question. How does one find and maintain a balance? I heard some version of the following three answers:

  • I don’t have it and with my business it’s just not possible right now.
  • I keep boundaries.
  • I schedule it.

Now, of those that didn’t fall into to the “I don’t have it” group, most thought their work – life balance could use improvement, but seemed that, in general, they were content with how things were going. Meaning, they thought it could be a bit better, but weren’t going to make any changes right now.

The boundaries I heard about most revolved around when kids get home from school. So all work activities must be done by then and will not be picked up again until the next day (and that takes more discipline on some days than others). And a lot of people said that they don’t like to check or answer their smart phones after a certain time of day.

Scheduling the personal or family time looked a bit different for everyone. Some people said that they make sure all the special events are in their calendar so they don’t miss a family birthday party or child’s recital. Or they just put some time on the calendar for themselves or their family.

At least one person said that they tend to work long hours for weeks a time. She pays attention to when she’s starting to get burned out and takes a day off.

A couple of the guys I talked to said that their wife helps a lot with this, or they’d probably spend a lot more time at work without realizing it.

So, what works for the people who are content with their work-life balance?

  • Set boundaries. Many people had clear boundaries around the times and days they do and do not work.
  • Schedule it. Some people I talked with scheduled special personal events, just like they schedule business appointments.

My final thought (for right now) on this topic: work-life balance is what you define it as. If you enjoy spending lots of time working, by all means, do it! Just because someone else doesn’t enjoy it, doesn’t mean that you shouldn’t. Just check-in with yourself occasionally to make sure that if you’re spending a lot of time working that you’re not avoiding something at home. And on the flip side, if you’re spending a lot of time not working, check that you’re not avoiding something in your business.

So, what can you do, or do you do, to create the work-life balance you want?

How Do You Track Your Goals?

This is the third of four articles that share what I learned from my informal poll on tasks, goals and balance (first articlesecond article, fourth article). The exact form of the questions changed slightly as calls were made, but in general it was three questions and some follow up questions after each.

How do you track your goals?

This was my only consistent follow up question. I asked it when someone said they do set goals. And I had two common answers:

  1. Well, I don’t really look at them again after I set them (and a couple, ohhh, yeah, I should probably do that).
  2. Yes, and here’s how…

One thing I noticed is that people who work for direct selling companies (think Avon, Mary Kay, Tupperware, Pampered Chef, etc.) are much more likely to have specific goals and track them. Granted, in most cases these goals are set for them – a certain number of sales or recruits or some combination needed to stay at their current level in the business.  And generally, there will be a personal website that they log into to see their progress.

However, the main point is: they track their goals. Why do their companies make it so easy for them to track their goals? Because they know that it will help them be more successful.

Why should you track your goals? Well, the best analogy I can come up with is losing weight. If you decide to lose 4 pounds in one month what do you do? I’m guessing that you come up with a diet or exercise plan (or some combination) and weigh yourself so you have good starting point.

Then you periodically weigh yourself throughout the month to see how you’re doing. At the end of week 1 you expect to lose 1 pound. If you don’t – you know you need to review what you’re doing and make a change or two. Tracking your progress allows you to make tweaks to your plan so you have a better chance of success.

Tracking other goals works the same way. If you have an income goal over the next two months, track it in a place you look at every day. It will do two things:

  1. You know exactly how you’re doing on your goal
  2. You’ll have a visual reminder of what your goal is (and that can be pretty motivational)

There are lots of different ways to track your goals. Here are a few ideas:

  1. You can use a simple piece of paper with each day of the month (or months) written down the side. At the end of each day you record your income for the day and the total so far. This way you’re looking at your goal every day.
  2. Create an empty thermometer that you fill in as you go along.
  3. Create an excel spreadsheet. A quick note here, if you aren’t comfortable with excel or you are very comfortable with it and will spend a lot of time playing with it – you might want to choose a different method.
  4. Find an online program to use.

Face it, if you know how close or far you are away from your goal – it will allow you to change your plan if and when necessary.

How do you (or will you) track your goals?

Do You Set Monthly/Quarterly/Yearly Goals?

This is the second of four articles that share what I learned from my informal poll on tasks, goals and balance (first articlethird article, fourth article). The exact form of the questions changed slightly as calls were made, but in general it was three questions and some follow up questions after each. This article is about the second question.

I was happy to learn that a lot of people do set some sort of long term goals for themselves or their business (long term here being more than a week). However, I’d wager that a majority of the people I talked with do not write their goals down.

Personally, when I don’t write my goals down I forget them, or forget some of the details. I might accidently give myself an extra week or month to complete the goal or dial the goal back slightly without realizing it.

So, I write them down and look at them at least weekly. Why? Well, if I don’t then I have the same problem I mentioned above. Or I realize that there’s one goal that completely fell off my radar. Kind of an “Oh, I was going to do that too?!”

Which brings me to a reason that some people don’t set goals or if they do, don’t write them down: we’re afraid we won’t reach them. If we don’t write them down then we can change them slightly (or forget about them) and not beat ourselves up about it.

Want to know a secret? Your goals aren’t set in stone! Write down your goals down and review them at least once a week. If your priorities have changed – you can change your goals!

There are a couple things I want you to do if you decide to change or drop a goal. First, write down that you changed it. Write down what the goal was and what you changed it to or if you removed it. Anytime you change a goal, add it this list. Second, review the list. Why? You’re looking for patterns. Are you constantly changing or removing goals around a specific area? If so, one of the following things might be happening:

  1. The goal didn’t have well defined steps. For example, you decided that you wanted to earn x amount of money in three months, but you didn’t write down specifically the steps to take you there.
  2. You have some resistance or fear around the goal. Perhaps you’ve decided that you want to make more phone calls and talk to more people, but every week you find more important things to do instead. Baby steps are fine! Take a look at what is reasonable for you. For me, making 30+ phone calls in a week freaked me out, but making 10 or 15 seemed daunting, but doable. Heck, if 10 or 15 is daunting to you, make five instead.
  3. Maybe this goal just isn’t for you! Be really honest with yourself though and make sure that your gut is telling you your energy is best used elsewhere (instead of acknowledging that the real reason might be #2 above).

Do you write down your goals? If so, where (paper, online program, calendar, something else)?